Failed to Activate 30-Day Free Trial - Now Asking for Payment

[steph1902]

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Hello,

I am writing to report an issue I encountered today, October 8, 2025, while trying to activate my 30-day free trial for GitHub Copilot.

Steps I took:

1. I navigated to the GitHub Copilot subscription page to claim the free trial.
2. The page correctly displayed the offer: a 30-day trial with a charge of $0 for the first month.
3. I proceeded and submitted my payment/billing information.

Expected Outcome:
My 30-day free trial should have been activated, allowing me to start using GitHub Copilot.

Actual Outcome:
After submitting my details, I was redirected to the main Copilot page, but the free trial does not seem to be active. When I check my IDE or return to the Copilot subscription page, it prompts me to pay $10 to start a subscription, as if I never claimed the trial or it ended instantly.

Could you please look into my account and help me activate the 30-day free trial that was offered?

Thank you for your assistance.

[github-actions[bot]]

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[JLimitless]

i just encountered the same issue

[kyyasdev]

Hey Friend 👋
It sounds like your Copilot free trial didn’t activate properly. Unfortunately, we can’t access or check individual accounts here, but you can try a few quick steps:

✅ Refresh your Copilot status: https://github.com/settings/copilot
Sometimes the trial shows up after a short delay.

✅ Check if you already used a trial before
GitHub only allows one free trial per account.

✅ Confirm your payment method is valid
If the billing setup failed, the trial won’t activate.

If none of this helps, the best option is to contact GitHub Support so they can check your account directly:
https://support.github.com/contact

They’ll be able to manually fix the trial if it’s a system issue

[MufalmeAthos]

I encountered the same issue, so the issue was that my account had insufficient money, so even if the free trial says $0, GitHub will verify your payment method by taking the subscription amount, then returning it.

I had to top up my card and tried the process again; it worked fine! So I encourage you to have at least the subscription amount with an extra margin on your card or payment account when trying.

You can consider contacting the support team in case this doesn't work.