Locked out of original account - duplicate account created - Support not responding

[malikzee979-del]

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Hi Team,

I am locked out of my original GitHub account.

Original Account:
Username: zmmalik
Primary email: malikzee979@gmail.com

Problem:
I tried signing in using Google Sign-In. Instead of logging into my existing account, GitHub created a new account using the same email.

Now:
• I cannot access my original account
• My repositories and CI/CD pipelines are inaccessible
• Google Sign-In and Email logs to newly created account

I already submitted a support ticket more than 2 weeks ago but I haven’t received any response yet.
This is blocking my work and I urgently need access restored.

Request:
Please escalate my case so I can regain access to my original account. I can provide ownership proof if required.

Thank you.

[AmirhosseinHonardoust]

Hi
if you use sign in with google and it wasnt previously linked to your existing github account, github can treat it as a new signup and create a separate account.
sign out completely, then sign in to the original account by username (zmmalik) using the regular signin flow. if you dont remember the password, use forgot password and reset it via email.
after you regain access to zmmalik, link google signin to that account (so google wont create a second account again).
for the new google created account, you can keep it or delete it later, emails can be associated with more than one github account.
for your open ticket: you can only reply on the existing support case (dont spam duplicates). if you cant sign in to open or view tickets, use the cant sign in? path on the support portal.

[AmirhosseinHonardoust]

no, do not post the ticket number publicly (edit it out). share it only with support.

[malikzee979-del]

So support desk is the only way to recover my account? And its been 20 days and no response. I've already added 2 follow ups time to time. But nothing.

[AmirhosseinHonardoust]

yes. for account access/recovery, the support portal is the only official channel. the community cant restore access or escalate tickets.
if you have had no reply for 20 days, the only practical actions you can take is to stop adding frequent follow ups (it can push the ticket back in the queue). add one final reply with a concise summary + proof already provided.
also, support responses can sometimes take a long time, especially for account access cases and during high volume.

[malikzee979-del]

Got it. Thanks for the help.

[AmirhosseinHonardoust]

welcome

[shinybrightstar]

Hi @malikzee979-del,

This community is managed by GitHub employees, but it is not a support forum. You have done everything necessary on your end by opening a ticket on our Support page.

Note

For account related issues, GitHub Support requires that you contact them from the email address verified on that account. If you haven't already, please submit a request using this form:  https://support.github.com/contact/cannot_sign_in

When completing this step, you won't be required to sign in, but you will need to verify your email address. If you're currently signed into a different account, please sign out first before following the link.

This is a public forum, and the community is unable to assist with nor escalate your ticket, but we can assure you it is in the right place. It will be answered in the order it was received based on our team's resources and the amount of tickets ahead of yours.

As no other Community Discussions team members will be able to provide additional help with account related questions I am going to close this discussion. We appreciate your understanding and patience while Support works through your request!