Copilot subscription failed but billed

[Dawsjames]

Select Topic Area

General

Copilot Feature Area

Copilot in GitHub

Body

Hi github team
I bought copilot in my phone using google play store, but it still says that Im in free subscriptions
When I try restoring my purchase on github mobile app, it just error and says please try again

I used Gcash Ewallet that is connected to my google play store ending in 2895

Either reset my subscription or refund please.

[83c7fa94-f2d1-4e41-a91b-b05bc03390fe.zip](https://github.com/

user-attachments/files/21672388/83c7fa94-f2d1-4e41-a91b-b05bc03390fe.zip)
Github Account: Dawsjames
Google Play Account: dawsonhd12@gmail.com

[MoAftaab]

hi @Dawsjames

Don't cancel your subscription yet.
Since you've already paid, it's best to contact GitHub Support to either fix the issue or request a refund.

Contact GitHub Support here:
https://support.github.com/contact

Select:

• Topic: General
• Feature Area: Copilot in GitHub

Message (you can copy this):

Hi GitHub Team,
I purchased GitHub Copilot Pro using Google Play (via GCash).
Although the payment was successful and my subscription shows active in Google Play, my GitHub account still shows the free version.
Restoring the purchase gives an error.

Please either activate my Copilot Pro benefits or process a refund.

GitHub username: Dawsjames
Google Play email: dawsonhd12@gmail.com
Payment method: GCash via Google Play
Screenshot: [Attach your screenshot]

Thank you.

Attach your payment screenshot to support your request.

GitHub will either:

• Activate your Copilot Pro benefits
• Or refund your payment if verification fails

[Nabil-nl]

Hey ! 👋

It sounds like the purchase through Google Play didn’t sync properly with your GitHub account.

A few things you can try:

1. Make sure you're signed into the same GitHub account on the mobile app that you used when buying Copilot.
2. Check that the GitHub app is up to date.
3. Try restarting the app or your phone, then attempt "Restore Purchase" again.

If it’s still not working, you’ll likely need to reach out directly to [GitHub Support](https://support.github.com/contact) with your payment info (like transaction ID or last 4 digits of your GCash-linked card). They’re the only ones who can fix account or subscription issues.

Hope this helps!

[doriemon267]

This is also my current issue now I was reported this already last November 23, 2025 but since until now I have not received any response from their support.